All Karni_Mata jewels are handmade in Rajasthan, India. Some pieces are made to order so please leave up to 3 weeks for your piece to be created as we make it , specially for you. All packages will be dispatched via Deutsche Post DHL with a track & trace code so that you receive your jewelry as safely and quickly as possible.
SHIPPING FARES
For all orders made within German deliveries can take up to 15 business days and will be apply a flat rate of 5.99€ . European Union deliveries can take up to 21 business days and a flat shipping rate of 15.99€ will be apply. International orders deliveries can take up to 30 business days from dispatch to delivery depending on the destination country and a flat shipping rate of 37.99€ applies to all International orders. Australian deliveries can take up 40 business days and will be apply a flat rate of 45.99€ .Please note we can’t be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.
*Due to the Covid-19 global situation note that shipping might be disrupted*
CUSTOMS, DUTIES & TAXES
The customer is responsible for assuring that the product can be lawfully imported to the destination country. Please note that your order is not inclusive of any taxes, duties or charges that may be applied when your package reaches your country. Please make yourself aware of any charges that may apply before purchasing your jewels.
ERROR IN DELIVERY
If Jewelry_KarniMata delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify Jewelry_KarniMata of this within 24hours of receiving the article. Jewelry_KarniMata shall replace the purchased item. Any damage that occurred during shipping will not be under Jewelry_KarniMata’s responsibility. The customer is responsible for providing the right address during check out at www.jewelrykarnimata.com. In case of wrong address due to the customers fault and the package is returned to Jewelry_KarniMata, additional shipping costs will be for the customers account.
RETURNS + EXCHANGE
Be mindful while placing your orders as Jewelry_KarniMata does not accept any returns or exchanges. Only in the case of a defective order, we will do so. (please read the paragraph above « error in delivery » to see our terms for defective items).
Please note that we do not accept liability for shipping loss or damage of returned goods. Jewelry_KarniMata will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
For more information on reclaiming international duties and taxes, please contact your local customs bureau.
REPAIRS
We will repair or replace faulty items free of charge within 7 days of purchase. Please contact jewelrykarnimata@gmail.com include in the email your name, order number and a picture of the damage.
If the item has been damaged by the customer there will be a charge for this service. Please contact jewelrykarnimata@gmail.com and we will give a quotation regarding the repair costs. We reserve the right to deny unreasonable repairs.
CANCEL
Jewelry_karnimata can cancel any orders and shipping in case of partial payment or failure. And can refuse accepting orders and/or shipping from customers with payment difficulty history.